Effective Date: October 23rd, 2026

Website: https://vaequipmentservices.com
Email: aiden@vaequipmentservices.com
Phone: 804-548-6482

These Terms of Use ("Terms") govern your access to and use of the website, online forms, scheduling tools, customer communication systems, and other digital services provided by VA Equipment Services, a DBA of Whitetop Holdings LLC ("VA Equipment Services," "we," "us," or "our").

By accessing our website, requesting service, submitting information, scheduling an appointment, approving an estimate, or otherwise interacting with our Services, you agree to these Terms.

If you do not agree with these Terms, you should discontinue use of our Services.

VA Equipment Services reserves the right to update or modify these Terms at any time. Changes become effective immediately upon posting. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

VA Equipment Services provides mobile repair, maintenance, diagnostics, and service for residential and commercial customers.

Our services may include, but are not limited to:

• Lawn mower repair
• Zero-turn mower repair
• Tractor repair and maintenance
• Diesel equipment service
• Golf cart repair
• Small engine repair
• Electrical diagnosis and repair
• Welding and fabrication services
• Preventative maintenance
• Equipment inspections

Service availability depends on equipment type, location, scheduling, safety conditions, technician availability, and our ability to perform the requested work.

All website content, including but not limited to:

• Logos
• Business names
• Text
• Photos
• Graphics
• Videos
• Designs
• Marketing materials

is owned by or licensed to VA Equipment Services.

You may not copy, reproduce, modify, distribute, sell, publish, or use our content for commercial purposes without written permission.

You agree not to:

• Attempt to gain unauthorized access to our website or systems
• Interfere with website operation
• Use automated tools to scrape, collect, or reproduce website content
• Use our branding in a misleading manner

Submitting a request through our website, phone, email, text message, or any other communication method does not guarantee acceptance of service.

VA Equipment Services reserves the right to:

• Accept or decline service requests
• Refuse unsafe working conditions
• Decline equipment outside our capabilities
• Reschedule appointments due to weather, emergencies, parts delays, or circumstances outside our control

Appointment times are estimates and may change due to factors including previous job completion times, equipment condition, and travel requirements.

Any estimate provided before inspection or diagnosis is an approximation and not a guaranteed final price.

Mechanical equipment may have hidden problems or additional failures that cannot reasonably be identified before inspection.

Additional charges may result from:

• Additional repairs discovered during service
• Additional labor required
• Additional parts needed
• Changes requested by the customer
• Equipment conditions different from those originally described

VA Equipment Services will make reasonable efforts to communicate significant changes before performing additional work whenever practical.

By approving service, signing a service agreement, approving an estimate, or authorizing work verbally or electronically, you authorize VA Equipment Services to perform the agreed-upon services.

You understand that:

• Repairs may reveal additional problems
• Equipment condition may affect repair outcome
• Repairing one component may reveal failures in other components
• Completing one repair does not guarantee the equipment will not experience future failures

Unless otherwise agreed in writing:

• Payment is due upon completion of service.
• Customers are responsible for all approved labor, parts, diagnostic fees, travel charges, taxes, and applicable fees.
• Deposits may be required for large repairs, special-order parts, or expensive materials.
• Work may be paused until required payments or approvals are received.

VA Equipment Services reserves the right to require payment authorization before ordering parts or beginning certain repairs.

VA Equipment Services uses third-party payment processors, including Square, to process customer payments.

Payment information may be collected, processed, and securely stored by Square in accordance with Square's security practices and privacy policy.

VA Equipment Services does not directly store full payment card numbers or security codes.

Customers who choose to save payment methods through Square-enabled services authorize Square to securely store and manage those payment methods for future transactions where applicable.

Use of Square payment services may be subject to Square's own terms, conditions, and privacy policies.

Because VA Equipment Services provides mobile service, travel or service call charges may apply.

Charges may vary depending on:

• Distance traveled
• Location
• Time required
• Job requirements
• Scheduling considerations

Any applicable travel charges will be communicated before or during service whenever reasonably possible.

Customers agree to:

• Provide accurate equipment information
• Provide safe access to equipment
• Disclose known issues and previous repairs
• Remove personal belongings from equipment
• Provide a safe work environment

VA Equipment Services may refuse service if conditions are unsafe, hazardous, illegal, or unsuitable for repair.

Parts may include OEM, aftermarket, refurbished, used, or customer-provided components depending on availability and customer approval.

Parts availability, pricing, and delivery times may change.

Customer-supplied parts may be installed at the customer's request. VA Equipment Services is not responsible for failures, defects, incompatibility, or damage caused by customer-supplied parts.

Unless specifically provided in writing, VA Equipment Services does not guarantee that repairs will prevent future equipment failures.

Mechanical equipment naturally experiences wear and failure over time.

Warranty coverage, if offered, applies only to the specific repair or workmanship described in writing.

Warranty does not cover:

• Normal wear and tear
• Abuse or misuse
• Lack of maintenance
• Fuel contamination
• Electrical failures unrelated to performed repairs
• Customer modifications
• Customer-supplied parts
• Pre-existing conditions

If equipment is left at a location controlled by VA Equipment Services after completion of authorized work, additional storage charges may apply.

Equipment not claimed after reasonable notice may be handled according to applicable Virginia laws.

By providing your contact information, you consent to receive communications from VA Equipment Services regarding:

• Appointment scheduling
• Service updates
• Estimates
• Repair approvals
• Invoices
• Customer service matters

Marketing communications may be sent separately and may be discontinued at any time.

Your use of our Services is also governed by our Privacy Policy.

The Privacy Policy explains how VA Equipment Services collects, uses, stores, and protects customer information.

VA Equipment Services may use third-party services including:

• Square
• Website hosting providers
• Scheduling software
• Mapping services
• Analytics providers
• Communication platforms

VA Equipment Services is not responsible for third-party services, availability, security practices, or privacy policies.

To the maximum extent permitted by Virginia law, VA Equipment Services and Whitetop Holdings LLC shall not be liable for:

• Loss of equipment use
• Lost income or profits
• Business interruption
• Rental costs
• Indirect damages
• Consequential damages
• Failures unrelated to services performed

Customers acknowledge that mechanical equipment can fail unexpectedly due to age, condition, use, and other factors outside our control.

You agree to defend, indemnify, and hold harmless VA Equipment Services and Whitetop Holdings LLC, including owners, employees, and representatives, from claims, damages, losses, and expenses arising from:

• Your violation of these Terms
• Unsafe conditions provided by you
• Misuse of our Services
• False or inaccurate information provided by you

These Terms are governed by the laws of the Commonwealth of Virginia.

Any dispute arising from these Terms or our Services shall be handled according to applicable Virginia law.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full effect.

These Terms, along with service agreements, estimates, invoices, and written policies provided by VA Equipment Services, represent the entire agreement between you and VA Equipment Services regarding use of our Services.

VA Equipment Services
A DBA of Whitetop Holdings LLC

Website: https://vaequipmentservices.com
Email: aiden@vaequipmentservices.com
Phone: 804-548-6482