Effective Date: October 3rd, 2026

Website: https://vaequipmentservices.com
Email: aiden@vaequipmentservices.com
Phone: 804-548-6482

VA Equipment Services, a DBA of Whitetop Holdings LLC ("VA Equipment Services," "we," "us," or "our"), respects your privacy and is committed to protecting information that you provide to us.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices you may have regarding your personal information.

This Privacy Policy applies to information collected through:

• Our website
• Online contact and service request forms
• Service appointments
• Phone calls
• Text messages
• Emails
• In-person interactions
• Estimates and invoices
• Payment transactions
• Other interactions with VA Equipment Services

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Depending on how you interact with VA Equipment Services, we may collect information such as:

• Name
• Phone number
• Email address
• Mailing or billing address
• Service address

When necessary to provide repair or maintenance services, we may collect:

• Equipment manufacturer
• Model number
• Serial number
• Engine information
• Equipment hours
• Equipment type
• Equipment condition
• Service history
• Photographs or videos of equipment
• Information about previous repairs

We may collect:

• Service requests
• Repair descriptions
• Diagnostic information
• Estimates
• Work authorizations
• Invoices
• Payment history
• Warranty information
• Customer communications

When you pay for services, payment information may be collected and processed by third-party payment processors such as Square.

Depending on the payment method and services used, Square may collect and retain information such as payment card details, payment tokens, billing information, and transaction information.

VA Equipment Services does not directly store full payment card numbers or card security codes on its own systems.

VA Equipment Services uses Square to process payments and may use Square's customer management and payment features.

If you choose to save a payment method through a Square-enabled service, Square may securely retain the payment method information for future transactions.

This may allow VA Equipment Services to use an authorized saved payment method for future charges, such as approved services, recurring services, deposits, or other transactions that you have authorized.

VA Equipment Services does not have access to your full card number or card security code.

Your use of Square's payment services may also be governed by Square's own terms and privacy policies.

For information about how Square handles personal information and payment information, please review Square's current privacy documentation.

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Approximate geographic information
• Referring website
• Website interactions

This information may be used to understand how visitors use our website, maintain website security, troubleshoot technical problems, and improve our Services.

Our website may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may be used to:

• Keep the website functioning
• Remember certain preferences
• Understand website traffic
• Measure advertising effectiveness
• Improve website performance
• Detect fraudulent or malicious activity

Some cookies may be placed by third-party service providers.

You may be able to control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

VA Equipment Services may use third-party analytics or advertising services to understand website traffic and measure advertising performance.

These services may include tools such as:

• Google Analytics
• Google Ads
• Meta advertising tools
• Other advertising or analytics platforms

If these services are used, they may collect information about your interactions with our website through cookies, pixels, or similar technologies.

We may use this information to:

• Measure advertising performance
• Understand which services visitors are interested in
• Improve our website
• Improve advertising campaigns
• Reach potential customers who have previously interacted with our website

Third-party advertising and analytics providers may have their own privacy policies and may provide additional choices regarding personalized advertising.

We may use personal information to:

• Respond to service requests
• Schedule appointments
• Provide estimates
• Diagnose equipment
• Perform repairs
• Communicate about service
• Create and maintain customer records
• Prepare invoices
• Process payments
• Manage authorized saved payment methods
• Provide warranty service
• Maintain service history
• Order parts
• Communicate with parts suppliers when necessary
• Respond to customer questions
• Improve our website and Services
• Improve advertising and marketing
• Prevent fraud or misuse
• Comply with legal obligations
• Resolve disputes

If you provide your phone number, VA Equipment Services may use it to communicate with you regarding your relationship with us.

These communications may include:

• Appointment confirmations
• Appointment reminders
• Scheduling
• Repair updates
• Estimate approvals
• Questions regarding equipment
• Invoice notifications
• Payment-related communications
• Warranty matters
• Customer service

Where applicable, promotional or marketing text messages may be sent only in accordance with applicable law.

You may opt out of marketing text messages by following the instructions provided in the message, such as replying "STOP."

Opting out of marketing messages does not prevent us from sending necessary service-related communications.

We do not sell your personal information for money.

We may share information with service providers and other parties when reasonably necessary to operate our business, provide services, or comply with the law.

These parties may include:

• Square and other payment processors
• Website hosting providers
• Scheduling platforms
• Customer management software
• Email providers
• Text messaging providers
• Analytics providers
• Advertising platforms
• Parts suppliers
• Accounting or bookkeeping providers
• Professional advisors
• Government agencies or law enforcement when legally required

We attempt to limit information shared with third parties to information reasonably necessary for the applicable purpose.

We may maintain customer records for legitimate business purposes.

These records may include:

• Contact information
• Equipment information
• Service history
• Estimates
• Invoices
• Payment records
• Warranty information
• Communications
• Photographs related to equipment

Maintaining these records helps us provide consistent service, respond to warranty questions, maintain accounting records, and comply with legal requirements.

During service, we may take photographs or videos of equipment for purposes such as:

• Documenting equipment condition
• Documenting repairs
• Diagnosing problems
• Creating service records
• Supporting warranty claims
• Protecting against disputes

We will not intentionally photograph sensitive personal information when it is unnecessary for the service.

If we wish to use identifiable customer equipment photographs for advertising or promotional purposes, we may request separate permission when appropriate.

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, electronic storage system, communication method, or internet transmission is completely secure.

We therefore cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed through unauthorized means.

We may retain personal information for as long as reasonably necessary for legitimate business purposes, including:

• Providing services
• Maintaining service history
• Warranty administration
• Accounting
• Tax purposes
• Legal compliance
• Resolving disputes
• Preventing fraud
• Protecting our legal rights

When information is no longer reasonably necessary, we may delete or securely dispose of it, subject to applicable legal and business recordkeeping requirements.

Our website may contain links to third-party websites or services.

Examples may include payment providers, equipment manufacturers, mapping services, social media platforms, or other websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

You should review the privacy policies of third parties before providing them with personal information.

This section is intended to provide information regarding rights that may apply to California residents under applicable California privacy laws, including the California Consumer Privacy Act ("CCPA"), as amended.

Depending on the circumstances and whether the law applies to our business, California residents may have rights including:

You may have the right to request information about the categories of personal information we collect, the purposes for collecting it, and the categories of sources and third parties involved.

You may have the right to request deletion of personal information we maintain about you, subject to legal exceptions.

You may have the right to request correction of inaccurate personal information.

You may have the right to opt out of the sale or sharing of personal information in circumstances where those activities are subject to applicable California law.

VA Equipment Services does not sell personal information for monetary consideration.

You may have the right not to receive discriminatory treatment for exercising applicable privacy rights.

California residents who wish to submit a privacy request may contact us at:

Email: aiden@vaequipmentservices.com

Phone: 804-548-6482

We may need to verify your identity before completing certain requests in order to protect customer information.

We will process valid requests as required by applicable law.

Our website and Services are not directed toward children under 13.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

If VA Equipment Services or Whitetop Holdings LLC is involved in a merger, acquisition, sale of assets, reorganization, or similar transaction, customer information may be transferred as part of that transaction.

Any such transfer will remain subject to applicable privacy laws.

We may update this Privacy Policy from time to time.

When changes are made, we may update the Effective Date shown at the beginning of this Privacy Policy.

Your continued use of our website or Services after an updated Privacy Policy is posted constitutes acknowledgment of the updated policy to the extent permitted by law.

If you have questions about this Privacy Policy or how VA Equipment Services handles personal information, contact us:

VA Equipment Services
A DBA of Whitetop Holdings LLC

Website: https://vaequipmentservices.com
Email: aiden@vaequipmentservices.com
Phone: 804-548-6482

Service Area: Central Virginia

VA Equipment Services may update this policy as its website, payment systems, advertising platforms, and business practices change.